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FAQ
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to your shipping information. Follow these steps to track your order.
After verifying your payment, we immediately begin preparing your order.
It usually takes between 1 and 3 business days to process and ship your order.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number so you are always informed of the location of your order.
At Elena-Craiova, we offer an easy 30-day return service. If you change your mind, no problem! You can return your order within 30 days of receipt. Please make sure the items are unused and in their original condition. Contact us at info@elena-craiova.ro for more information about the return process. We make sure everything goes smoothly so you can see the difference for yourself.